If you seriously think she's defective, you can try to return/exchange her, or send her in to be repaired. I have no idea if any of those things are normal for Josefina or not (although I think all the dolls are getting thinner [img]tongue.gif[/img] ). I'm sorry she's not working out for you, though! (Her books are so sweet; it's a shame the doll you got doesn't match the catalogue. [img]frown.gif[/img] )